Privacy Policy

Information we collect

We may collect:

• Your name, phone number and email address
• Appointment and booking details
• Information you provide through forms, calls, messages or emails
• Relevant health information needed to provide safe massage treatment
• Payment or transaction details
• Reviews or feedback you choose to provide
• Basic website data, such as cookies or analytics information

How we use your information

We use your information to:

• Respond to enquiries
• Manage bookings and appointment reminders
• Provide safe and appropriate massage treatments
• Keep basic client and treatment records
• Process payments
• Improve our services
• Send updates or offers, only where permitted
• Meet legal, tax or insurance requirements

Health information

We may ask about injuries, medical conditions, pregnancy, medication, allergies or areas of pain so we can provide treatment safely.

This information is used only for treatment and safety purposes. We do not use health information for marketing.

We do not sell your data

We do not sell, rent or trade your personal information.

We do not share your data with third parties for their own marketing.

Who we may share data with

We may share limited information with trusted providers who help us run the business, such as booking systems, payment processors, website hosting, email or SMS platforms, accounting services, IT support, or legal and insurance advisers.

These providers may only use your information to provide services to us.

Marketing

We may contact you with updates, offers or service information if you have agreed to this or where the law allows.

You can opt out at any time by contacting us, using an unsubscribe link, or replying STOP to SMS messages where available.

How long we keep data

We only keep personal information for as long as needed.

Booking, treatment and payment records may be kept for up to 6 years where needed for legal, tax, insurance or business reasons.

When information is no longer needed, we will delete it securely or anonymise it.

How we protect your data

We take reasonable steps to keep your personal information safe, including using secure systems, limiting access, and working with reputable service providers.

Your rights

Under UK data protection law, you can ask to:

• Access the data we hold about you
• Correct inaccurate information
• Delete your data in certain circumstances
• Restrict or object to how we use your data
• Withdraw consent for marketing

To make a request, please contact us.

Complaints

If you are unhappy with how we handle your data, please contact us first.

You also have the right to complain to the UK Information Commissioner’s Office at:

Website: https://ico.org.uk
Phone: 0303 123 1113

Contact

Neringa Massage
Email: neringamassage2023@gmail.com
Phone: 07756 536 935
Address: 45 Parkeston Rd, Felixstowe IP11 2NF