Booking Policy

1. Bookings and Appointments

• Appointments can be made by phone 07756 536 935
• A deposit of £15 may be required to confirm your provisional booking.
• Confirmation will be sent to you or you will be contacted personally if rescheduling is needed.
• Please arrive 5–10 minutes early for consultation and preparation. Late arrival may reduce your treatment time.

2. Cancellations and Rescheduling

• Please give at least 24 hours’ notice to cancel or reschedule your appointment.
• Cancellations with less than 24 hours’ notice may incur a cancellation charge of 50% of the service price.
• “No-show” appointments will be charged in full.
• Repeated late cancellations or missed appointments may result in refusal of future bookings.

3. Consultation and Health Information

• You must complete a confidential consultation form before your first visit.
• Please disclose any medical conditions, allergies, skin sensitivities, injuries, or if you are pregnant.
• For your safety, certain treatments may be adjusted or postponed based on your health condition or medication use.
• We reserve the right to decline treatment if it is deemed unsuitable or unsafe.

4. Facials and Body Treatments

• Facials and body wraps involve the use of professional skincare and spa products.
• Clients must inform us of any allergies, skin conditions, or recent cosmetic procedures (e.g., chemical peels, Botox, laser treatments).
• A patch test may be required at least 24–48 hours before certain treatments.
• Reactions to products will be handled professionally, but Neringa Massage cannot be held liable for adverse effects if allergies or sensitivities were not disclosed prior to treatment.

5. Aftercare

• Your therapist will provide aftercare advice after your treatment. Please follow these guidelines carefully to ensure the best results and avoid irritation.
• Neringa Massage is not liable for any issues that arise from failure to follow aftercare instructions.

6. Client Conduct and Hygiene

• Clients are expected to maintain good personal hygiene and respectful behaviour.
• Treatment will be refused if a client is under the influence of alcohol or drugs, or displays inappropriate or abusive behaviour.
• The full treatment cost will still apply in such cases.

7. Payment

• Full payment is due at the time of treatment.
• Accepted payment methods: cash payments, card payments.
• Prices are listed in GBP (£) and may change without notice.
• Gift vouchers must be presented at the time of service and are non-refundable.

8. Gift Vouchers and Promotions

• Gift vouchers are valid for 24 weeks from the purchase date.
• Expired vouchers cannot be redeemed.
• Promotions or discounts cannot be combined unless otherwise stated.
• Lost or stolen vouchers cannot be replaced.

9. Confidentiality and Data Protection (GDPR)

• All client information is kept strictly confidential and stored securely.
• We comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
• Your data will only be used for appointment management, treatment records, and communication with you.
• You have the right to access, correct, or request deletion of your data at any time.
• For data concerns, contact neringamassage2023@gmail.com

10. Liability Disclaimer

• All treatments are provided in good faith and with professional care.
• Neringa Massage accepts no liability for injury, loss, or damage unless caused by proven negligence.
• Clients receive treatments at their own risk and should consult a medical professional if they are unsure whether a treatment is suitable for them.

11. Right to Refuse Service

We reserve the right to refuse treatment if:

• The client is unwell, contagious, or has a condition that poses a risk
• The client is under the influence of alcohol or drugs
• The client behaves inappropriately or disrespectfully
• Accurate health information has not been provided

12. Complaints and Feedback

• If you are unhappy with your treatment, please contact us within 48 hours of your appointment.
• We will review your feedback and aim to resolve any issues promptly and professionally.

13. Changes to Terms

• Neringa Massage reserves the right to update these Terms and Conditions at any time.
• The latest version will always be available at booksolo.co/neringamassage